About Live Union
Live Union is a London-based creative events agency on a mission to create 
transformative live experiences. We believe in designing events that go deeper – forging 
meaningful connections, sparking deeper conversations and inspiring deeper convictions. 
We combine audience insight, creative experience design and in-house production to 
deliver live experiences tailored to client’s needs. 
Our passion is finding new ways to connect people and creating immersive experiences 
that reflect evolving audience needs that deliver real business value. 

Hybrid Office Working 
The Live Union team operates a hybrid working pattern where a mix of working from 
home and office is flexed to offer the best of both worlds. Overall, we do expect more 
time in the office than at home to allow you to fully contribute to and learn from the team. 
Most importantly we would encourage you to enjoy the social side of working with a fun 
team in a great industry in central London.

Job Description

Summary
The Account Director is responsible for leading key accounts, steering complex event 
projects, and driving both organic growth. This role combines strategic thinking with 
hands-on delivery, ensuring Live Union consistently creates innovative, insight-driven 
experiences that exceed client expectations.
You will nurture trusted relationships, understand client cultures and commercial 
priorities, and guide multidisciplinary teams to deliver exceptional work on time, on 
budget, and on brand.

Roles and Responsibilities

Client Leadership & Relationship Development
• Act as the senior point of contact for allocated clients, building strong, resilient 
relationships based on trust, transparency and delivery excellence.
• Develop a deep understanding of each client’s business, culture and 
objectives, proactively identifying opportunities for growth.
• Create and maintain strategic client plans, focusing on relationship 
development, account profitability and organic business opportunities.
• Lead senior client conversations, facilitate key meetings, and influence 
stakeholders at all levels.
• Champion Live Union’s standards across data security, diversity and 
inclusion, ethical practice and operational best practice.

Project & Programme Management
• Lead full end-to-end delivery of projects: from initial pitch or brief, through 
planning and production, to onsite delivery and post-event wrap-up.
• Oversee timelines, workflows and inter-departmental dependencies across 
strategy, creative, content, production, logistics and digital.
• Ensure each project is effectively resourced, drawing on in-house expertise, 
freelance specialists and trusted supplier partners.
• Provide clear leadership throughout the project lifecycle, ensuring deadlines, 
quality standards and expectations are consistently met.
Budget Ownership & Financial Management
• Maintain full ownership of live project budgets, ensuring strong financial 
control and delivery to agreed margin targets.
• Support the finance team with timely reporting, reconciliations, invoicing, and 
accurate use of Xero.
• Regularly review costings to maximise value for clients while protecting 
agency profitability.

Creative, Content & Experience Development
• Work closely with Creative and Content teams to shape compelling 
narratives, event journeys and audience experiences.
• Encourage clients to explore innovative ideas, new technologies and 
imaginative approaches.
• Champion Live Union’s ambition to continually reinvent and reimagine 
experiences.
• Contribute to internal inspiration-sharing forums, including the weekly “That’s 
Interesting” bulletin.
Production Collaboration
• Partner with production leads to develop appropriate technical solutions, 
ensuring feasibility, creativity and high-quality delivery.
• Select and manage freelance teams, technical partners and suppliers to 
achieve best-in-class execution.
• Balance cost, ambition and quality to achieve optimal client outcomes.

New Business & Growth
• Work collaboratively with the Business Development team on new business 
pitches, credential presentations, RFP responses and proposal development, 
contributing periodically throughout the year where project workload allows.
• Proactively identify and convert organic growth opportunities within existing 
accounts, shaping long-term client development plans.
• Represent Live Union at industry events, networking opportunities and 
relevant speaking engagements to support profile-raising and business 
development.
• Contribute to wider agency promotion by supporting the development of case 
studies, thought leadership and marketing materials.
Innovation & Industry Insight
• Demonstrate a clear passion for the events and experience industry, with 
strong awareness of emerging trends, tools and technologies.
• Lead and contribute to ideation sessions, inspiring teams and clients with 
fresh thinking.
• Support Live Union’s “That’s Interesting” programme with weekly 
contributions and industry insights.

Role requirements
• 5+ years’ experience in an agency environment, ideally within events, 
experiential, brand experience or integrated communications.
• Proven ability to lead multidisciplinary teams and manage multiple complex 
projects simultaneously.
• Demonstrable experience of end-to-end project and programme 
management.
• Strong commercial acumen with experience owning budgets, forecasting and 
managing margins.
• Excellent client-facing skills with a track record of building trust, influencing 
senior stakeholders and growing accounts.
• Highly organised with strong planning and time-management abilities.
• Proactive, solution-focused and calm under pressure.
• Excellent written and verbal communication skills with impeccable attention to 
detail.
• Experience managing suppliers and contractors; broadcast experience 
beneficial but not essential.
• Willingness to travel and work flexibly to meet project demands.
• A collaborative team player who is self-motivated, takes initiative and is 
committed to delivering outstanding results